Terms and Conditions
Last Updated: 9/7/2021
I. GENERAL TERMS
Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. URVIP Transportation accepts VISA, MasterCard and American Express credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be necessary.
You are submitting an online reservation. By submitting this reservation, you agree to be bound by the terms and conditions outlined below. In addition, by submitting this reservation, you are indicating that you are the cardholder of the credit card that you have provided in the reservation form, or that you have been authorized by the cardholder to execute this transaction, and that you are authorizing us to charge that credit card in full for the services requested, including any taxes, surcharges, gratuity,
and other fees associated with this reservation. You are representing that you are aware of all of the charges associated with your reservation, that you have obtained a full and complete price quotation prior to making your reservation, or that you have chosen to forego obtaining a price quotation and accept the rate in full based on the published rate online, including any hourly minimums, as well as any taxes, gratuities, and miscellaneous fees and surcharges associated with your reservation. Once your reservation is processed, you will receive a trip confirmation via email. Upon receipt of your trip confirmation email, please check over the entire trip ticket & confirm that all details/charges are accurate. If changes need to be made, please send us an email: [email protected] or text 508-498-4973.
UNTIL YOU RECEIVE A TRIP CONFIRMATION EMAIL, YOUR RESERVATION IS NOT COMPLETE, AND A VEHICLE WILL NOT BE DISPATCHED.
When you submit your reservation, you will be charged for the full amount in US Dollars after your trip is complete unless otherwise indicated in your confirmation email. Every time a change is made to the reservation, a new confirmation email will be sent to you.
Submission of an online reservation constitutes acceptance of all terms and confirmation of services.
II. CANCELLATION / CHANGES TO RESERVATION POLICY
Unless otherwise indicated in the routing details section on your trip confirmation, the cancellation deadline for Sedans and SUV’s services is free up until 6 hours before a regular one-way ride, 24 hours for hourly bookings, international booking, and rides over 60 Miles from Company’s garage or the full fare will be charged. The cancellation deadline for VAN Class services is free up until 72 hours before a regular one-way ride and hourly bookings or the full fare will be charged.
Some services, including but not limited to proms, holidays, and large conventions, may be non-refundable once reserved. Please check the routing details on your trip confirmation for the cancellation policy that applies to your reservation. By submitting a reservation for any of the occasions listed above, you agree that the reservation will be non-refundable unless otherwise indicated in the routing details section on your trip confirmation.
Reservations booked after the cancellation deadline are still subject to the same cancellation policy and will be non-refundable once reserved. Once the cancellation/changes deadline has passed, the full amount charged will be non-refundable.
III. HOURLY MINIMUM BOOKING REQUIREMENT
The below hourly minimums apply to all services, with the exception of some airports, cruise ports, train stations, or other point-to-point transfers.
The below hourly minimums are in effect unless described differently in the routing information in your trip confirmation. No reservation for the vehicle type reserved can be made for less than the number of hours stated, even if you choose to conclude your service earlier or you need less time than the stated minimum.
- Executive Sedan – 3 Hours Minimum
- Executive SUV – 4 Hours Minimum.
- Business Van Class – 5 Hours Minimum.
Travel time between Company’s garage and the pickup/drop-off location shall be billed in 30-minute increments in addition to the above-stated minimums. In some cases, and solely at Company’s discretion, travel time may be waived.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums, and in some cases multi-day minimums, additional notice for changes, and cancellations. Non-refundable prepayments may also be required. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
No-Show Fee
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling your driver or URVIP Transportation, Inc. 508-498-4958.
E-Mail Communication
Generally, we accept new reservations, changes, and cancellations by e-mail ([email protected]) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at 508.498.4958.
Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although, during normal weekday business hours, we can reasonably monitor “out of office” staff email, we are not able to monitor everyone’s individual e-mail around the clock. So for shorter notice requests, always send those requests to [email protected], not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone at 508.498.4958 or e-mail [email protected] right away for your request to be processed.
We cannot guarantee cancellations, changes, or new reservations unless sent to [email protected] with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation, or a canceled reservation. If you do not receive such e-mail confirmation, please contact us right away.
IV. OTHER POLICIES / MISC.
The rate quoted on the Rates page of this site is the base rate, and does not include charges incurred during the performance of the trip, including but not limited to extra stops, waiting time, parking, travel/garage time to/from the pick-up/drop-off location or “base”, and early/late pick-up/drop-off fees.
Tolls: Tolls will be billed at face value when applicable, at the end of the trip and added to the bill. If it’s not already applied. Routing without tolls if charged in the reservation will be removed.
Reservations that extend beyond the reserved number of hours will be charged for each hour of overtime, rounded to the next hour, according to the stated hourly rate plus the additional amenities of gratuity, tax, fuel, and any other applicable surcharges. These charges will be made directly to the credit card associated with this reservation the day after the service is performed. Overtime starts from the stated drop-off time on the reservation document and is charged IN FULL HOUR INCREMENTS for the difference between the stated and actual drop-off times.
The company is not liable in the event of mechanical breakdown while on charter.
The client is financially liable for all time spent in traffic in the event that this causes the trip to exceed the number of hours stated in this document.
For airport pickups, if the Client provides a flight number, Company will monitor the flight and arrive at the airport at the time that the flight is scheduled to arrive. The company allows 30 minutes free waiting time for domestic flights and 60 minutes free waiting time for international flights. Waiting time is calculated from the arrival of the flight until the passenger/passengers is/are in the vehicle. Excess waiting time beyond the stated allotment will be billed at the overtime/waiting time rates as provided in this document, plus all applicable fees. If the Client does not provide flight information, the vehicle will be on location at the scheduled time regardless of the time that the flight actually arrives. In this case, Company is not liable for time spent waiting for a vehicle to arrive if the Client’s or passenger’s flight arrives early, and the Client will be liable for any waiting time from the vehicle’s arrival until the passenger is in the vehicle.
Train schedules cannot be monitored therefore, billing begins at the scheduled pick-up time.
V. Chauffeur Gratuity Policy.
Chauffeurs always receives 100% of the gratuity. A twenty (20%) percent gratuity for the chauffeur is not added to the reservation. Except for booking “hourly as directed”. You may ask to charge gratuity on your credit card if you would like it to appear on your receipt, or you can pay it in cash to the driver.
Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service.
Please let us know if you choose to pay tips differently. If you are approving an additional tip being added to the bill, please confirm via signature and/or promptly via e-mail to [email protected] referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients.
VI. In the event URVIP Transportation, Inc. is unable to provide one of its chauffeurs for your ride, URVIP may contract with a qualified affiliated company to provide the service. In that event, a referral fee will be charged in lieu of a service charge. In such
instances,URVIP Transportation, Inc. will strive to ensure that the driver receives appropriate compensation for providing the service. If you have any questions, please contact URVIP Transportation, Inc.
Baggage and Other Property Transported
URVIP Transportation cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Always check thoroughly before leaving the vehicle for all your personal belongings.
Passenger Conduct
URVIP Transportation reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive
trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the client or any passenger will be charged in full to the client. The minimum clean-up fee is $250.
By submitting a reservation online, you agree that you assume full financial liability for any damage to the limousine caused during the duration of the rental, whether by you or any other members of your party. Penalties for carpet/seat burns, extensive sanitation and/or cleaning, or smoking in the vehicle will be charged according to the discretion of the Company. SMOKING IS NOT PERMITTED IN ANY VEHICLE. VIOLATIONS TO THIS POLICY WILL BE SUBJECT TO A MINIMUM $500 PENALTY.
ADDITIONAL CHARGES
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals, URVIP Transportation offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 10 minute period.
For all other transfers, a 10-minute grace period will be granted; thereafter, wait time will be charged at $15 for each additional 10-minute period.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops, are charged a minimum of $15 per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter-hour increments.
Admin/Licensing Fee – Surface Transportation Charge
A 20% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance, and administrative expense calculated on the base fare, stop charges and wait time will be added to your bill.
Other Charges
Other charges include reimbursement for tolls, bridges (in New York City), parking and airport, licensing and event fees, and client-requested incidentals and amenities.
Meet & Greet Services
On request, meet & greet services will be charged at $50 per hour with a 1-hour minimum. The charge for an individual airport meet & greet is a $99 minimum. Meet & Greet services in other cities will vary by location.
Holiday & Off-Hour Surcharge
(charges vary in markets outside of Boston)
A $20 surcharge added to the base fare on transfers will be charged to your bill on the following federal holidays, New Year’s Day, Thanksgiving Day, Christmas Day, and Christmas & New Year’s Eve after 12:00 P.M.
Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates
Staff Accommodations
On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expenses.
Vehicles pictured on Company’s website or in any correspondence between Company and Client are for advertising purposes only. The actual vehicle used during reservation may differ in size, capacity, make, model, model year, and design from any photos and/or descriptions. You agree that unless a model, year, color, or any other vehicle-specific information is specifically stated in the body of this trip confirmation, Company makes no representation or warranty of the provision of any specific vehicle model, year, color, or otherwise. Vehicle passenger capacities are general maximum load capacities. If your passenger count is less than the maximum capacity of the reserved vehicle, we may substitute, at our discretion, a vehicle of the same style that will still accommodate your total number of passengers but may be smaller than originally stated.
The company is not responsible for delays or termination of service in the event of inclement weather. The company is not liable for delays caused by traffic, construction, or other road conditions that may impede the normal operation of a vehicle. The company is not
liable for any damage, loss, or inconvenience, including but not limited to missed flights, meetings, or appointments, caused by a delay of service. The client agrees that Company’s maximum liability is the full amount of reserved services as described in the Trip Charges section of this document and that any credits/refunds in excess of service not rendered will be issued solely at Company’s discretion. Client assumes full financial responsibility for any time that any reserved vehicle is in use by Client and/or any other member of Client’s party or any other person or persons in any way associated with this reservation.
The company is not responsible for articles left in the limousine or lost/stolen during the performance of services.
The company reserves the right to upgrade any reserved vehicle with or without notice to the Client. The company reserves the right to contract with and utilize the equipment, personnel, and/or services of any and all other affiliated or unaffiliated companies,
entities, and/or individuals to provide requested services with or without notice to the Client.
THE VEHICLE MAY NOT BE LOADED BEYOND SEATING CAPACITY.
CONSUMPTION OF ALCOHOLIC BEVERAGES BY PASSENGERS UNDER THE
MINIMUM DRINKING AGE AS PROVIDED BY FEDERAL, STATE/PROVINCIAL, AND/
OR LOCAL LAW IS ILLEGAL.
If any rules or laws have been broken during the performance of the service, the driver has full authority to immediately terminate the run at his discretion without prior notice or any refund due to the Client.
Rates, charges, and terms are subject to change without notice.
Thank you for choosing URVIP.
URVIP Transportation, Inc.
26 Northbridge, rd.
Mendon, MA – 01756